Get a single customer view...
manage and improve customer experience...
improve service and sales
Customer Care
MarketDeveloper Customer Care allows your Customer Service Teams to solve customer issues and problems more quickly and effectively allowing them to maintain high service levels and deliver on Service Level Agreements. Your Service Account Managers will have full visibility of all customer service issues, plus current and historical sales and marketing activities, together with full contact information for immediate follow up and action.
Log and track issues in a single database
If a customer has problem or an enquiry they can log-in to the Customer Care Service Centre and enter their problem or query. A service code is then assigned to this allowing it to be tracked and followed up by a Service Account Manager.
Help customers help themselves
The system provides a forum where your customers and partners can log problems and gain access to FAQ's and other information that will help them solve problems themselves. This speeds up the resolution process, and benefits the customer. Consequently it is perceived as improved service, even when the customer is 'self-serving'.Integrated value driven organisation
MarketDeveloper Customer Care produces a single view of the customer, integrating your Customer Service function more closely with the rest of the organisation, improving communication and co-operation between customer facing functions and allowing the organisation to leverage it's resources fully to produce a value driven customer experience.
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